outwrite.ai Refund Policy

    Our commitment to customer satisfaction with a 30-day money-back guarantee

    Last updated: August 13, 2025

    1. 30-Day Money-Back Guarantee

    outwrite.ai offers a 30-day money-back guarantee for new subscribers who are not satisfied with our AI-powered content optimization platform. We stand behind the quality of our service and want to ensure you have a positive experience with our tools.

    Guarantee Coverage:

    • Full refund of your first subscription payment
    • Available for all paid plans (Starter, Pro, Enterprise)
    • No questions asked within the first 30 days
    • Processed through your original payment method

    2. Refund Eligibility

    Who is Eligible:

    • First-time subscribers: New customers who have never had a paid outwrite.ai account
    • Active accounts: Your account must be in good standing with no violations of our Terms of Service
    • Timely requests: Refund requests must be made within 30 calendar days of your initial subscription date
    • Single account holders: One refund per customer (individuals cannot create multiple accounts to abuse this guarantee)

    Refund Request Timeline:

    • Day 1: Your subscription begins when payment is processed
    • Days 1-30: Full refund eligibility period
    • Day 30: Final day to submit refund requests
    • After Day 30: Standard cancellation policy applies (no refunds)

    3. How to Request a Refund

    Step-by-Step Process:

    1. Contact Support: Email us at support@outwrite.ai with "Refund Request" in the subject line
    2. Provide Information: Include your account email, subscription details, and brief reason (optional)
    3. Account Verification: We'll verify your account and eligibility (usually within 24 hours)
    4. Processing: Once approved, refunds are processed within 5-10 business days
    5. Confirmation: You'll receive email confirmation when the refund is processed

    Required Information:

    • Account email address used for subscription
    • Approximate subscription start date
    • Payment method used (last 4 digits of card or PayPal email)
    • Brief explanation (optional but helps us improve our service)

    4. What Happens After a Refund

    Account Status:

    • Immediate suspension: Your paid account will be suspended upon refund approval
    • Data export: You'll have 7 days to export your content and projects before account closure
    • Future access: You may create a new free account in the future, but the refund guarantee won't apply again

    ⚠️ Important Notice:

    Please export any content, projects, or data you wish to keep before requesting a refund, as account access will be terminated upon processing.

    5. Refund Processing & Timeline

    Payment Method & Timeline:

    Credit/Debit Cards

    • • Processing: 3-5 business days
    • • Bank posting: 2-5 additional days
    • • Total timeline: 5-10 business days

    PayPal

    • • Processing: 1-3 business days
    • • PayPal posting: Immediate
    • • Total timeline: 1-3 business days

    Note: Refunds are processed through Stripe, our payment processor, and will appear as a credit from "OUTWRITE.AI" or "STRIPE" on your statement.

    6. What is NOT Covered

    Refunds NOT Available For:

    • Renewal charges: Subscriptions that have already renewed after the initial 30-day period
    • Partial refunds: Pro-rated refunds for partial months after the guarantee period
    • Usage overages: Additional charges for exceeding plan limits (these are clearly disclosed)
    • Third-party fees: Bank fees, currency conversion fees, or payment processor fees
    • Duplicate accounts: Customers who have previously received a refund from us
    • Policy violations: Accounts suspended for violating our Terms of Service or Acceptable Use Policy

    Subscription Renewals:

    Our refund guarantee only applies to your first subscription payment. Automatic renewals are not covered by this policy. You can cancel your subscription at any time to avoid future charges, but renewal payments are non-refundable.

    7. Special Circumstances

    Billing Errors:

    If you believe you've been charged incorrectly due to a technical error or system malfunction, contact us immediately. Billing errors are resolved separately from our standard refund policy and may be eligible for refunds regardless of the 30-day window.

    Technical Issues:

    If technical problems prevent you from accessing or using our service for extended periods during your first 30 days, you may be eligible for extended refund consideration. We'll work with you to resolve technical issues before processing any refunds.

    Unauthorized Charges:

    If you believe charges to your account were unauthorized, contact both outwrite.ai support and your payment provider immediately. We take security seriously and will investigate all unauthorized charge claims promptly.

    8. Enterprise & Custom Plan Refunds

    Enterprise customers and those with custom pricing arrangements may have specific refund terms outlined in their service agreements. These terms take precedence over this general refund policy.

    Enterprise Refund Process:

    • Contact your designated account manager
    • Reference your specific service agreement terms
    • Custom timelines and conditions may apply

    9. Dispute Resolution

    If you're not satisfied with our refund decision, you have several options:

    1. Internal Appeal: Request a review by emailing appeals@outwrite.ai with your case details
    2. Payment Processor Dispute: Contact your credit card company or PayPal to dispute the charge
    3. Legal Resolution: As outlined in our Terms of Service, disputes are subject to binding arbitration

    We encourage customers to work with us directly before pursuing external dispute resolution, as we're committed to fair and reasonable outcomes.

    10. Policy Updates

    We may update this Refund Policy periodically to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated via:

    • Email notification to active subscribers
    • Notice on our website and dashboard
    • Updated "last modified" date at the top of this policy

    Grandfathering: Changes to this policy will not affect refund requests for subscriptions that began before the policy update date.

    11. Contact Information

    Get Help With Refunds:

    For Refund Requests:

    Email: support@outwrite.ai
    Subject: "Refund Request"

    For Billing Questions:

    Email: billing@outwrite.ai
    Subject: "Billing Inquiry"

    Response Time: We typically respond to refund requests within 24 hours during business days (Monday-Friday, 9 AM - 5 PM EST).

    12. Integration with Other Policies

    This Refund Policy works in conjunction with our other legal documents:

    In case of conflicts between this Refund Policy and other documents, the most customer-favorable interpretation will generally apply, unless otherwise specified in your service agreement.